Experienced Night Manager Needed for Prestigious Hotel in North Dublin

Job Profile: Night Manager

Location: North Dublin, Ireland
Job Type: Full-time / Permanent
Salary: Competitive (based on experience)

About the Role

We are seeking an experienced and reliable Night Manager to oversee the smooth running of our hotel operations during night hours at our North Dublin location. The Night Manager will be responsible for ensuring guest satisfaction, managing the night team, and handling any issues that arise during the overnight shift. This is a key leadership position in ensuring the hotel maintains its high standards of service, safety, and operational efficiency.

Key Responsibilities

• Guest Relations: Ensure the comfort and satisfaction of guests during the night shift by promptly addressing any queries, complaints, or special requests.
• Team Management: Supervise the night staff, including receptionists, security personnel, and housekeeping staff, ensuring they perform their duties efficiently and in accordance with hotel policies.
• Operations Management: Oversee all nightly hotel operations, including front desk management, room service coordination, and lobby supervision.
• Security: Monitor the safety and security of the hotel premises, addressing any disturbances or emergencies that arise. Coordinate with security personnel to ensure a safe environment for guests and staff.
• Financial Duties: Handle the night audit, including balancing revenue, processing payments, and preparing reports for management review.
• Problem Solving: Respond to any emergencies or maintenance issues that arise overnight, ensuring timely resolutions to avoid guest disruption.
• Reporting: Prepare detailed shift reports, noting any incidents, guest feedback, or maintenance issues that need to be addressed by the day staff.
• Health & Safety: Ensure compliance with all health and safety protocols during the night shift, including fire safety, evacuation procedures, and first aid.

Requirements

• Experience: Minimum of 2 years of experience in hotel management, front desk operations, or night management. Experience in customer service roles is also highly valued.
• Leadership Skills: Proven ability to lead and manage a team, ensuring efficient operations and high levels of guest satisfaction.
• Problem Solving: Strong problem-solving skills, with the ability to remain calm and make sound decisions in high-pressure situations.
• Attention to Detail: Ability to handle administrative tasks, including night audits and reports, with precision.
• Customer-Focused: Exceptional interpersonal skills with a passion for delivering outstanding guest experiences.
• Time Management: Ability to manage time effectively and handle multiple tasks while ensuring the smooth running of night operations.
• Technical Proficiency: Familiarity with hotel management systems and property management software (PMS) is an advantage.
• Flexibility: Willingness to work flexible night shifts, including weekends and public holidays.