We are looking for a candidate who is immaculately presented, engages well with guests and who can lead their team effectively with flair and skill. They must be someone who exudes a passion for service experiences and shows genuine heartfelt care for their team and our guests.
Responsibilities:
Management of the bar and lounge operation and team on a daily basis
Work closely with the Kitchen and the Head Chef to ensure timing, quality and food service standards are delivered
Strives to continually improve guest and employee satisfaction and maximise the financial performance in areas of direct responsibility
Determines training needs to accomplish goals and implements plan
Works with the food and beverage and kitchen management team to successfully execute all bar and lounge operations
Maintains a management presence on the floor at all times to ensure guest satisfaction and recognition
Promotes a helpful and professional image to the guest, and gives full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
Creates an environment which encourages good teamwork and morale among the food & beverage team and to have pride and commitment in their work
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
Responsible for labour costs of all team members; therefore, supervises the effective scheduling of team members and reviews schedules in terms of coverage and adherence to budget guidelines.
The ideal candidate will have:
Food and Beverage “front of the house” management experience with demonstrated leadership skills
Proven ability to lead bar and lounge operations with a track record of delivering financial results, guest satisfaction, staff retention and employee engagement
Proven track record of beverage stock management and the ability to deliver budgeted cost percentages
Proven track record of payroll management and the ability to achieve required payroll targets
Knowledge of organisational brand standards and track record of achieving relevant targets.
Previous experience as an assistant Manager incorporating both food and beverage operations
Demonstrates the passion in keeping abreast of current trends in Food and Beverage
Previous experience within the 5 star market is a distinct advantage.
Successful candidates for this job will:
Have luxury 4- or 5-star experience within a similar role.
Demonstrate a strong leadership presence and take a proactive hands-on role in order to identify and support colleagues on all levels.
Be an inspirational leader who is passionate about creating highly energised teams to provide world class service.
Be fluent in spoken and written English.
Demonstrate the ability to work in a pressured environment with high expectation guests.
Be commercially astute and have solid financial awareness.
In return, we also offer excellent employee benefits including:
Career Development and Training
Rewards for personal achievement in sport
Rewards for personal achievement education
Rewards for personal achievement in community activity
Length of Service Rewards
Internal Training Rewards
Upselling & Other Departmental Rewards
Discounted Spa treatments
Educational Assistance – for Hospitality & other professional courses
On-site Gym
Bike to work scheme & other commuter plans
Meals during shifts
Free on site tea/coffee
Free parking
Healthy Snacks
Staff Discounts on accommodation in our Sister Properties
Opportunities for advancement & Career Development
Achievers of the Year
Leaders of the Quarter
Achievers of the Month
Departmental Star of the Month
Employee Referral Bonus
Financial Planning Resources
Complimentary Golf on Druids Heath Golf Course.
Team & Departmental Rewards
Job Features
| Job Category | Hospitality Staff |
