Connecting Great Staff With Great Employees
Job Profile: Food and Beverage Staff
Location: Galway, Kilkenny, Cork
Responsibilities:
- Customer Service:
- Greet guests warmly, escort them to their tables, and provide menus.
- Take orders accurately and promptly, catering to guests’ preferences and dietary requirements.
- Anticipate guests’ needs and provide attentive service throughout their dining experience.
- Food and Beverage Preparation:
- Collaborate with kitchen and bar staff to ensure orders are prepared and served correctly.
- Plate dishes attractively and garnish beverages with flair to enhance presentation.
- Monitor food and beverage quality and alert management to any issues or concerns.
- Upselling and Recommending:
- Upsell menu items, specials, and promotions to increase revenue and enhance the guest experience.
- Make recommendations based on guests’ preferences and menu offerings, guiding them to make satisfying choices.
- Suggest wine pairings or specialty cocktails to complement guests’ meals and elevate their dining experience.
- Cleanliness and Organization:
- Maintain cleanliness and tidiness in dining areas, including tables, chairs, and service stations.
- Set up tables with proper tableware, glassware, and condiments before guests arrive.
- Assist with clearing tables, resetting them for the next guests, and cleaning up after service.
- Cash Handling and Transactions:
- Handle cash, credit card payments, and electronic transactions accurately and securely.
- Process orders and payments through the point-of-sale system and reconcile cash drawers at the end of shifts.
- Provide guests with itemized bills and receipts and address any billing inquiries or discrepancies.
Skills and Qualifications:
| Skills | Qualifications |
|---|---|
| Excellent communication | High school diploma or equivalent |
| Customer service skills | Previous experience in food and beverage service |
| Teamwork | Knowledge of food and beverage menus and offerings |
| Attention to detail | Ability to multitask in a fast-paced environment |
| Positive attitude | Food safety certification preferred |
Working Conditions:
- Variable hours, including evenings, weekends, and holidays, to accommodate dining service hours.
- Fast-paced environment with high levels of guest interaction and multitasking.
- Requires standing for extended periods and lifting trays, plates, and glassware.
Job Features
| Job Category | Hospitality Staff |
